6906- Customer Service Representative I

Location: Round Rock, TX
Date Posted: 10-06-2016
Hi,
Hope you are doing well.
 
We have an immediate openings for Req ID-6906- Customer Service Representative I these are backfill positions with our direct client, kindly have a look on below job description, if you are interested please send me your updated word document resume with immediate contact details for more discussion.
 
Requirement Details:
Job ID- Customer Service Representative I
Duration: 3 Months
Location: Round Rock, TX
Openings: 10 Nos

Job Description:
The Fraud Prevention Representative is an entry level position in the growing field of Fraud Mitigation. This position is seasonal with potential to hire on full time. The role is responsible for preventing or minimizing potential fraud losses on the Company’s eCommerce sites by verifying purchases, account holder identity and account transactions based upon models and metrics.

Job Duties/Responsibilities:
  • Works orders appearing in the queues assigned specifically to the Fraud Prevention
    Representative.
  • Carries out fraud counter measures designed and developed by Customer Direct policy and
    Loss Prevention Operations.
  • Handles other high-risk orders transferred from other areas within the Company.
  • Identifies or reports fraud methods of operation and trends.
  • Refers specific orders to Managers for approval as required.
  • Responds to information requests from the retail organization or web center.
  • Works toward individual and team performance goals as defined by management.
  • Performs all activities in a manner that will promote and preserve customer goodwill.
  • Performs other duties as assigned.
  • Receives inbound calls from customers, the web center and internal business units.
  • Makes outbound calls and sends email correspondence to verify customer purchases.
  • Complies with all applicable laws, regulations, policies and procedures.
 
Required Skills:
  • High problem solving cognition.
  • Ability to have a clear focus on the customer.
  • Good communication skills.
  • Ability to pay attention to detail.
  • Ability to work in a fast-paced environment.
  • Decision making skills to determine adding or removing blocks from customer accounts.
 
Regards
Arun Manohar | 248-415-4558| arun@technosoftcorp.com
 


At least a bachelor’s degree in Computer Science, Engineering or related field or an equivalent in education is required for this position.
We are an Equal Opportunity Employer.
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