Mainframe Support Position- Dearborn, MI- 18 Months Contract

Location: Dearborn, MI
Date Posted: 10-06-2016
Mainframe Support Position- Dearborn, MI- 18 Months Contract
 
This is an Application Support position. The successful candidate will be working with a global team to provide Application support that includes technical support, analyze and resolve software failures, troubleshoot technical problems, etc. . Participate in core internal Client team to manage daily operations of applications utilizing standard ITIL V3 tools. . Ensure Critical Success Factor (CSF), Critical to Quality (CTQ) and Key Performance Indicators (KPI) are met for these applications . Interface with Business IT and business owners to prioritize improvement efforts . Assist with problem solving on various support tickets as needed . Work with other IT teams (DBA"s, server operations, OpsControl, etc.) to meet application requirements . Assist team lead with managing assignments and work load of global support team . Meet security and control requirements for a SoX application including: IT Policy Manual compliance, Systems audit completion and evidence gathering, interface documentation, audit participation, and Operation Identified Comment (OIC) resolution. . Champion documentation creation and maintenance including: operational processes, incident resolution procedures, maintenance of knowledge articles . Identify and implement process improvements in collaboration with the business and Application development teams . Track and incorporate metrics and data to drive team priorities and utilize problem management processes Assignment may be extended. Position may have to carry pager couple months in the year.
 
Skills Required:
. Bachelors Degree (Computer Science or related) . 3+ Years of experience with Mainframe and Web technologies . Working knowledge of Production Support and System Analysis activities . Experience with Oracle, Unix/Linux, DB2, and SQL, PL/SQL . Demonstrated successes in managing multiple, concurrent high priority responsibilities in a time-pressured environment . Mainframe skills (for example- JCL, RACF) . J2EE skills (for example - Java, Websphere) . Motivated and self-starter . Ability to multitask by working with multiple initiatives . Able to interact with IT and business customers located globally to clarify or define business needs/issues . Excellent written and verbal communication skills . Track Record of Customer Satisfaction
 
Experience Required:
. Bachelors Degree (Computer Science or related) . 3+ Years of experience with Mainframe and Web technologies . Working knowledge of Production Support and System Analysis activities . Experience with Oracle, Unix/Linux, DB2, and SQL, PL/SQL . Demonstrated successes in managing multiple, concurrent high priority responsibilities in a time-pressured environment . Mainframe skills (for example- JCL, RACF) . J2EE skills (for example - Java, Websphere) . Motivated and self-starter . Ability to multitask by working with multiple initiatives . Able to interact with IT and business customers located globally to clarify or define business needs/issues . Excellent written and verbal communication skills . Track Record of Customer Satisfaction
Experience Preferred:
. Knowledge of Agile and ITIL . Experience in working with applications on distributed platforms . Knowledge of infrastructure components (database, application, web server etc.) . Experience in a diverse global team environment
Education Required:
B.S. Information Systems, Computer Science or equivalent work experience in the requested field
Bhavani
Direct   : +1 248 603 2614
Mobile : +1 248 952 7037


At least a bachelor’s degree in Computer Science, Engineering or related field or an equivalent in education is required for this position.
We are an Equal Opportunity Employer.
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