(1912176115) Desktop Analyst Englewood Cliffs, NJ

Location: Englewood Cliffs,, NJ
Date Posted: 09-22-2016
Position: (1912176115) Desktop Analyst 
Location: Englewood Cliffs, NJ 
Duration: 12 Months
Position: #1912176115

Job Description:

Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide Coordinates with Client End User on expectations and availability to conduct Managed Client Services. Performs troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations. Identifies potential issues that could adversely impact End User experience and follows through on action steps. Utilizes advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs. Strives to meet all Client SLAs & Customer Satisfaction Goals. 

Required Skills:

Windows 7,Advanced


• Identify, diagnose and document hardware failure or software problems on a variety of computer or computer-related equipment.
• Provide timely, complete and accurate information directly to customers via face-to-face, telephone or email for estimate approval and customer unit repair. 
• Complete assigned work orders (diagnostics, upgrades or builds) within established timeframes. 
• Understand and utilize technical manuals and support resources. 
• Achieve average work order sales and productivity standards.
• Adhere to current policies and procedures.
• Complete all service system transactions accurately.
• Maintain a clean and organized work area.
• Keep up-to-date on retail products, current technologies and service certifications required by ASP partners.
• Perform other duties and tasks as assigned.

High school diploma or equivalent, and at minimum COMPTIA A+ certification or the ability to be certified within 90 days of hire.

Contact : Samuel McClain 
Office - 248-603-2675
Mobile - 248-885-6685

At least a bachelor’s degree in Computer Science, Engineering or related field or an equivalent in education is required for this position.
We are an Equal Opportunity Employer.
Samuel McClain
Technical Recruiter, Technosoft Corporation
Technosoft Corporation
28411 Northwestern Hwy., Suite 640
Southfield, MI 48034
Office - 248-603-2675
Mobile - 248-885-6685
this job portal is powered by CATS