Junior Desktop Support Technician

Location: Overland Park, KS
Date Posted: 09-09-2016
Hi,

Technosoft Corporation is hiring Junior Desktop Support Technician for Overland Park, KS location

Title: Junior Desktop Support Technician
Location: Overland Park, KS
Duration: 6 months+ (with CTH option)
 
RESPONSIBILITIES:
  • Must be willing to work overnights. This position is a weekday overnight position.
  • Using remote control tools solve 70% of incident calls on the first interaction with the customer.
  • Analyze data points from monitoring tools and reporting systems to determine the root cause of a problem and perform the necessary functions to resolve the problem.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
  • Provide management with information on problems that are severe in nature or that are exceeding target dates.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
  • Provide assistance in the areas of site support, and project specific assignments. Provide training as needed to end-users.
  • Provide support for business applications.
 REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
  • Working knowledge of Microsoft server, workstation and networking technologies.
  • Working knowledge of industry standards with regards to system and network administration
  • Possess excellent verbal and written communication skills
  • Ability to solve PC related problems utilizing remote control tools.
  • Strong analytical and trouble shooting skills

Regards,
Manoj
Technosoft Corporation
Email: Manoj.K@technosoftcorp.com


At least a bachelor’s degree in Computer Science, Engineering or related field or an equivalent in education is required for this position.
We are an Equal Opportunity Employer.
Manoj Kumar
Technosoft Corporation
Phone: 206-274-8524
Cell: 248-952-7036
Email: manoj.k@technosoftcorp.com
or
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