Software Upgrade Specialist 

Location: New York, NY
Date Posted: 08-23-2016
Position: Software Upgrade Specialist 
Location: Remote
Duration: 12 Months

Job description
We are seeking a Software Upgrade Specialist who will be responsible for delivering a positive customer experience while implementing upgrades on oncology software products.

•    Upgrades. Perform all aspects of upgrading a customer’s oncology information system (OIS), including: determining if a customer site is ready for an upgrade, planning for the upgrade, implementing new OIS software and testing after upgrade to ensure full functionality.
•    Communication.  Explain the process, resources and steps necessary to complete a successful upgrade. Answer questions, provide expertise and keep the customer informed throughout the upgrade process.
•    Documentation. Thoroughly document all upgrade steps following quality, regulatory and safety policies.
•    Customer Satisfaction.  Ensure highly satisfied customers by taking responsibility for the successful completion of the OIS upgrade.
•    Bachelor’s degree in Computer Science or related subject;
•    Minimum three years related healthcare experience;
•    3-5 years of experience with Microsoft desktop and server operating systems (certification preferred);
•    3-5 years of experience with Microsoft SQL Server (certification preferred);
•    Experience with high-availability system architecture;
•    2-3 years of experience with Citrix and related infrastructure and administration;
•    Familiarity/proficiency with the following: Outlook, Word, Excel, WebEx, and SalesForce;
•    Radiation Oncology and Medical Oncology experience strongly preferred;
•    Ability to effectively interact with internal and external customers (via phone and face-to-face);
•    Excellent verbal and written communication skills;
•    Demonstrated capability for decision making, sound judgment and assertiveness;
•    Weekend work will be required (eg:Wed-Sun)

•    1-2 day orientation in the Atlanta office 
•    This is a work “remote” opportunity 
•    Absolutely must have “upgrade experience” 

Contact : Samuel McClain 
Office - 248-603-2675
Mobile - 248-885-6685

At least a bachelor’s degree in Computer Science, Engineering or related field or an equivalent in education is required for this position.
We are an Equal Opportunity Employer.
Samuel McClain
Technical Recruiter, Technosoft Corporation
Technosoft Corporation
28411 Northwestern Hwy., Suite 640
Southfield, MI 48034
Office - 248-603-2675
Mobile - 248-885-6685
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