Help Desk Analyst

Location: Farmington hills, MI
Date Posted: 08-17-2016
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Job Description :
• Solid technical and process background, with strong focus on customer service and excellent communication.
• Ability to multi-task and troubleshoot simple to medium complexity customer issues regarding applications, services, and computing equipment following standard call resolution processes
• Responsible for creating tickets, logging incidents, problems, and requests fulfilment in the available ticketing systems
• Manage onboard, transfer and off-board requests and related access grants
Expectation :
  • Minimum 5+ Years Experience
  • Communication over the phone/email/ticketing system
  • Experience in the following: o Corporate help desk, including use of ticketing systems such as BMC Remedy o Microsoft active directory o Access management
Iknowvate Technologies
28411 Northwestern Hwy., Suite 640
Southfield, MI 48034
Direct  : +1 248 631 8008
Fax       : +1 248 603 2599
 “GO Beyond Possible”

At least a bachelor’s degree in Computer Science, Engineering or related field or an equivalent in education is required for this position.
We are an Equal Opportunity Employer.
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