IT/Support Technician Tarrytown, NY

Location: Tarrytown, NY
Date Posted: 08-05-2016
Position: (1912174635) IT/Support Technician
Location: Tarrytown, NY
Duration: 12 Months
Position: #1912174635
Job Duties:
  • Manage and maintain account management requests and access controls of Regeneron’s content management system and collaboration review tools (Veeva Vault and Please Review).
  • Document and follow standard process to ensure timely completion of pre-requisites (per SOP) for access to systems.
  • Follow-up directly with requestors, management and system owners to facilitate timely creation of accounts
  • Provide professional desk side/phone/ email support (L2 and L3 as appropriate) and follow-up to CDRA customers and business partners.
  • Triage CDRA system support requests to proper resource with in CDRA systems.
  • Update CDRA System support requests in Regeneron’s IT case management system (ServiceNow).
  • Manage issue escalations between IT Help Desk and CDRA Systems.  
  • Responsible for timely escalation and communication to supervisor on all unresolved and escalated cases.
  • Understand and adhere to company's Information Security Policies and Procedures and department standards.
  • Other support or technical duties as assigned.
  • Associates degree in Information Services, or other related field AND two years of experience providing computer/software technical support to professional end-users.
  • Ability to proactively plan, organize and function with minimal oversight
  • Strong verbal and written communication skills (English)
  • Minimum two years working experience with Windows XP, Windows 7 and Mac OS.
  • Minimum two years working experience supporting qualified IT infrastructure that includes commercial cloud products as a component.
  • Experience maintaining IT application supporting 21 CFR Part 11, ISO 9001/13485, GLP, GCP, GMP, and/or QSR
  • Understanding of GxP technical controls with focus on Good Documentation Practices.
  • Strong knowledge of enterprise productivity tools such as MSOffice, Outlook, SharePoint, ServiceNow, etc.
  • Strong knowledge of desktop productivity tools such as Adobe Acrobat, Internet Explorer, Firefox, Chrome, and Safari.
Contact : Samuel McClain
Office - 248-603-2675
Mobile - 248-885-6685

At least a bachelor’s degree in Computer Science, Engineering or related field or an equivalent in education is required for this position.
We are an Equal Opportunity Employer.
Samuel McClain
Technical Recruiter, Technosoft Corporation
Technosoft Corporation
28411 Northwestern Hwy., Suite 640
Southfield, MI 48034
Office - 248-603-2675
Mobile - 248-885-6685
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