System/Platform Administrator New Brunswick,NJ

Location: New Brunswick, NJ
Date Posted: 07-27-2016
Position: System/Platform Administrator
Location: New Brunswick, New Jersey
Duration: 12 Months
 
The System/Platform Administrator will directly support the Platform Operations Lead in design, implementation, management and governance of SaaS digital hosting platform components and solutions as well as vendor, security and architecture team interactions. This role requires general, overall technical knowledge of the platform, skills and supporting tools and must have a strong understanding of how the different areas of networking, operating systems, and applications work together, particularly to provide appropriate capacity, availability and security oversight.  Reporting to the Senior Manager of Technical Operations, and working with a team of platform engineers, systems administrators, DBAs and DevOps engineers, this role will support all of our internal and external customer services (for our digital customer-facing product) providing 24/7/365 service availability within a healthcare-compliant set of solutions.  This role works with the rest of the Technical Operations team and other HWS, shared services, and vendor teams to implement and operate the services at the determined OLAs and SLAs.  This role works closely with Operations management to ensure proper change management practices, including proper communication to customers, vendors and internal teams.
 
Responsibilities
  • Supervising the activities of Tech Ops team members and ensuring successful execution.
  • Provide tier-2 support through the Tech Ops team members for the Data & Delivery function, including support for file transfer and job scheduling infrastructure. Manage root level access to such assets and provision administrative accounts as appropriate to the lower-level support teams.
  • Support both the electronic file transfer (EFT) and job scheduling infrastructure and standards, whether internally managed or provided by JNJ shared services or a third-party
  • Managing development and production network infrastructure as well as the ongoing monitoring of those networks to ensure that they meet our service level agreements with external and internal customers.
  • Day to day governance of the managed or co-managed environments.
  • Responsibility for the delivery of network infrastructure services in a multi-platform environment (Linux, Windows, VMWare). This includes support for a development network, production networks or solutions, and integration with corporate network and outside vendors.
  • Ensuring the proper operation of systems, processes and/or assets. Maintain IT environment by identifying requirements and implementing processes to monitoring performance, ensuring the achievement of all SLAs, process requests for changes, ensure organization standards are followed.
  • Infrastructure asset management for environments
  • Capacity planning of  environments – particularly to ensure capacity and availability of productions systems in accordance with customer SLAs. Coordinate with development, architecture and QA
  • Availability management – must ensure proper monitoring and reporting of all platforms, including involvement in DR strategy and implementation, backup strategies, redundancy design and 24/7/365 availability of staff
  • Ensure that all systems comply with corporate guidelines related to system management, monitoring, and issue resolution.
  • Generate utilization dashboards and reports that indicate system health and status
  • Administer tools:  JIRA, JSCAPE, Splunk, AlertSite, job scheduling
  • Deploy patches and releases and access management
  • Manage developer assets – desktops, VMs, Macs as well as AWS or similar vendors: Akamai, Vimeo
  • Manage backups, firewalls, load balancers, DNS changes, VPN, routers, switches, internal monitoring systems (HostMonitor, Nagios, New Relic, Zabbix, etc.)
  • Procure and manage software and licenses, procure servers and other capital assets
  • Work with hosting partners, support partners, and operations teams to remediate Technical Operations production issues on a 24x7 basis.
  • Participate in forums to ensure proper change management impacting infrastructure.
  • Facilitate appropriate customer communications around Technical Operations incidents and events that impact end users and economic buyers
  • Manage, document, and enhance both automated and manual operational processes, seeking to move the organization toward automated, repeatable processes wherever appropriate
  • Review and improve monitoring tools and known error database systems and processes to facilitate faster problem resolution (e.g. lower Mean Time to Resolve).
  • Work closely with compliance and security, to provide a strong level of integrity and auditability to all systems and processes, particularly those processing or containing sensitive data
  • Track key metrics of the infrastructure, such as uptime, response time and outage events to report into Operations.
 
 
Qualifications
  • A minimum of a Bachelor’s degree is required with computer science, information technology or related field being preferred
  • 5+ years of relevant technical experience working in large scale production operations is required, preferably with internet based web delivery companies (SaaS or other models).
  • Network operations and security (routers, switches, firewalls, VPN, IDS/IPS/WAF, load balancers)
  • Server infrastructure management - physical and virtual (VMware)
  • Storage solutions (SAN, NAS, backup models) and Linux and Windows enterprise OS (Red Hat, CentOS, SUSE) experience is required
  • Experience/Knowledge of Jboss, Apache, PHP, MySQL and monitoring tools (application and infrastructure) is required.
  • Six Sigma, Lean Six Sigma, Agile, Scrum, or Capability Maturity Model certification
  • Project Management certification is preferred
  • ITIL Foundation or higher certification is preferred
  • Experience in the Healthcare industry is preferred
  • Experience working with IT security and/or risk management organizations is preferred
 
Contact : Samuel McClain
samuel.mcclain@technosoftcorp.com
Office - 248-603-2675
Mobile - 248-885-6685
 


At least a bachelor’s degree in Computer Science, Engineering or related field or an equivalent in education is required for this position.
We are an Equal Opportunity Employer.
Samuel McClain
Technical Recruiter, Technosoft Corporation
Technosoft Corporation
28411 Northwestern Hwy., Suite 640
Southfield, MI 48034
Office - 248-603-2675
Mobile - 248-885-6685
samuel.mcclain@technosoftcorp.com
www.technosoftcorp.com
or
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