Telecommunication Network Administrator

Location: Dallas, TX
Date Posted: 07-22-2016
Position: Telecommunication Network Administrator
Location: Dallas, TX
Duration: 12 Months

Skills & Experience

o    Minimum 8 years of experience
o    Experience and expert level in all fields listed below:
o    Experience in end-to-end design, development, build, and deployment of Call flows.
o    Experience in implementing Omni Channel communication solutions. 
o    Experience in cloud based solutions and platforms. 
o    Aspect: ACD, UIP, AQM, - Zipwire or other aspect core products experience preferred but not required. 
o    Cisco, Nortel and Genesys or similar product experience is acceptable.
o    WAN / LAN architecture and VOIP network architecture experience a plus not required
o    Knowledge of application development processes, enhancements and tools delivery
o    Connects with required stakeholders to fine tune the proposed innovation
o    Oversee the plan execution and issues handling
o    Excellent communication skills, written and oral
o    Experience working with remote teams
o    Self-directed with the ability to develop action plans, reports, status, and presentation material

Job Description 

•    Organizes and coordinates the activities associated with installation, deployment, and upgrade of software, hardware and network facilities. 
•    Configuration, support and maintenance of the network environment.
•    Determine user needs and incorporate them into the design and overall plan for support. 
•    Responsible for acting on existing trouble tickets established in the tracking system. 
•    Receive complex tickets that help desk and technical support analyst cannot resolve. 
•    Identifies, researches, and resolves technical problems proactively establishing root cause and mitigation recommendations to prevent further issues.
•    Documents, tracks and monitors the problem to ensure timely resolution and within SLA’s. 
•    Familiar with a variety of the IT technologies, concept, practices, and procedures.
•    Relies on experience and judgment to plan and accomplish goals. 
•    Performs a variety of tasks. Works under general supervision; typically reports to a team lead or supervisor/manager.

Good to Have

•Voice Recognition             

Contact : Samuel McClain 
Office - 248-603-2675
Mobile - 248-885-6685

At least a bachelor’s degree in Computer Science, Engineering or related field or an equivalent in education is required for this position.
We are an Equal Opportunity Employer.
Samuel McClain
Technical Recruiter, Technosoft Corporation
Technosoft Corporation
28411 Northwestern Hwy., Suite 640
Southfield, MI 48034
Office - 248-603-2675
Mobile - 248-885-6685
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