Junior Helpdesk Support

Location: Overland Park, KS
Date Posted: 06-20-2016

Technosoft Corporation is hiring contractor for Junior Helpdesk support for Overland Park, KS location

Title: Junior Helpdesk Support
Location: Overland Park, KS
Duration: 6 months+ (with CTH option)
  • Must be willing to work overnights. This position is a weekday overnight position.
  • Using remote control tools solve 70% of incident calls on the first interaction with the customer.
  • Analyze data points from monitoring tools and reporting systems to determine the root cause of a problem and perform the necessary functions to resolve the problem.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
  • Provide management with information on problems that are severe in nature or that are exceeding target dates.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
  • Provide assistance in the areas of site support, and project specific assignments. Provide training as needed to end-users.
  • Provide support for business applications.
  • Working knowledge of Microsoft server, workstation and networking technologies.
  • Working knowledge of industry standards with regards to system and network administration
  • Possess excellent verbal and written communication skills
  • Ability to solve PC related problems utilizing remote control tools.
  • Strong analytical and trouble shooting skills
Technosoft Corporation
Email: Manoj.K@technosoftcorp.com

At least a bachelor’s degree in Computer Science, Engineering or related field or an equivalent in education is required for this position.
We are an Equal Opportunity Employer.
 Thiru Varatha | AVP - PS | Technosoft Corporation | One Towne Square, Suite #600, Southfield, MI 48076 | www.technosoftcorp.com |
this job portal is powered by CATS