Position: (1912102680) Desktop Analyst
Location: Indianapolis, IN
Duration: 3 Months
POSITION DUTIES AND RESPONSIBILITIES:
Provide technical support to migrate client to Windows 7 for supported desktops, laptops, and peripherals.
This includes the following activities:
Perform Data Migration. Data migrated is based on custom file extensions which will be determined by the client and project teams.
Capture installed software and hardware configuration of the device
Install the Windows 7 image provided by client
Configure the specific end-user settings on each new system in accordance with the agreed installation instructions
Re-install end user software provided by client.
Join device to the domain
Re-map network printers
Installing approved local peripherals that can be connected via USB and are “auto detected” by the OS
At the end of installation, provide 10 minutes end user orientation
Ability to work on call after hours as required
Able to communicate technical information to both technical and non-technical personnel
Ability to work independently and take ownership
Solid technical and analytical skills required
Thorough knowledge of supported Microsoft Windows operating systems
Intermediate Experience with Active Directory administration
Thorough knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
EDUCATION and/or WORK EXPERIENCE:
Associate's Degree or equivalent experience required
A+ Certification recommended
2-4 years or more of related experience preferred
Please disregard the educational requirement for this position listed below. A bachelors degree is not required if you have an A+ certification and / or 3 or more years of hands on desktop support experience.
Contact : Samuel McClain
Office - 248-603-2675
Mobile - 248-885-6685