(1912092554) Desktop Analyst Eagan, MN

Location: Eagan, MN
Date Posted: 06-14-2013
Position: 1912092554 Desktop Analyst
Location: Eagan, MN
Duration: 4 Months
Position: #1912087314

 Responsible for installing, maintaining, servicing and repairing (break-fix) desk side computer related products and legacy systems which include hardware, software, networking and operating systems. Equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking.
• Provides call taking and site specific support (DTS and Legacy)
• Provides maintenance and support on legacy products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• High level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking SW, anti virus SW. and all tier one manufacturer server, PC and printer products, OEM network devices, and document processing products.
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes (IMACs) as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation, takes responsibility for potential or desired follow-up
• Ensures customer satisfaction by advising customers on preventative maintenance
• Maintains a functional understanding of company service solutions
• May lead and direct the work of others
• May have Project Management responsibilities for smaller less complex projects
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout the service delivery transaction.
• A+ certification
• Specific Manufacturers certifications as required. i.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUS
• MCP, MCDST, and/or MCSE Certification desired but not required.
• HP, Dell, Toshiba, and IBM certifications strongly preferred
• Preferred Skills: Microsoft Office 2007/2010 Microsoft Windows XP/7 Blackberry Handhelds (Desktop and Handheld software) Printers and Laptops.
• Experience in troubleshooting software and hardware problems
• Knowledgeable in servers, storage systems, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability
• Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals
• Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements
• Excellent analytical and communication skills (verbal, written and interpersonal)
• Ability to work and plan tasks independently, tolerance for stress
Contact : Samuel McClain
Office - 248-603-2675
Mobile - 248-885-6685

At least a bachelor’s degree in Computer Science, Engineering or related field or an equivalent in education is required for this position.
We are an Equal Opportunity Employer.
Samuel McClain
Technical Recruiter, Technosoft Corporation
Technosoft Corporation
28411 Northwestern Hwy., Suite 640
Southfield, MI 48034
Office - 248-603-2675
Mobile - 248-885-6685
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