(75352) Desktop Analyst Redmond, WA

Location: Redmond, WA
Date Posted: 03-28-2013
Position: (75352) Desktop Analyst
Location: Redmond, WA
Duration: 3 Months
Position: #75352
*** Part Time Position ****
"Field Technician or site based technician
• Position may perform activities in a directed workforce environment handling DTS, Desk side assistance, and legacy calls on a wide range of equipment.
• Takes routine service calls and performs basic installations
• Provides hardware & software break-fix, troubleshooting, hardware component replacement
• Supports low-end document processing products
• Performs installs, moves, adds and changes in a client environment
• May provide basic desk side support of personal computers and associated software
• Handles basic, non-complex products and/or problems
• Maintains a high degree of professionalism in actions, demeanor and dress
• Insures customer satisfaction throughout the service delivery transaction
• Project lead that provides direction to CIR6 and contractors.
• A+ certification
• OEM certifications (Dell, Compaq, HP, etc.),
• MCP, MCDST, and/or MCSE Certification desired but not required. General knowledge of desktop hardware and software including working knowledge of Microsoft applications
• Ability to test PC, servers and associated peripherals and/or low end document processor products
• Ability to resolve basic/non-complex problems as required
• Electronic, mechanical skills and understanding of electro static discharge (ESD) procedures
• Excellent verbal, written and interpersonal skills
• Some experience preferred with Microsoft Office 2007/2010; Microsoft Windows XP/7; Blackberry, Printers and Laptops

Contact : Samuel McClain
Office - 248-603-2675
Mobile - 248-885-6685

At least a bachelor’s degree in Computer Science, Engineering or related field or an equivalent in education is required for this position.
We are an Equal Opportunity Employer.
Samuel McClain
Technical Recruiter, Technosoft Corporation
Technosoft Corporation
28411 Northwestern Hwy., Suite 640
Southfield, MI 48034
Office - 248-603-2675
Mobile - 248-885-6685
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