Service Desk Technician

Location: Overland Park, KS
Date Posted: 01-22-2018
Please find the details of the requirement. Let me know your interest in this position along with your updated resume.

Job role: Service Desk Technician
Location: Overland Park, KS
Duration: 6 months+
Under general supervision, provide phone-based service desk support to end users regarding IT problems and service requests. 

• Must be flexible in working hours (e.g. evenings or overnights) 
• Using remote control tools solve 72% of incident calls on the first interaction with the customer. 
• Analyze data points from monitoring tools and reporting systems to determine the root cause of a problem and perform the necessary functions to resolve the problem. 
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems goals and procedures. 
• Provide management with information on problems that are severe in nature or that are exceeding target dates. 
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services. 
• Provide assistance in the areas of site support, and project specific assignments. Provide training as needed to end-users. 
• Provide support for business applications. 
• Perform other duties as required. 
All responsibilities are essential job functions unless noted as nonessential (N). 

• Working knowledge of Microsoft server, workstation and networking technologies. 
• Working knowledge of industry standards with regards to system and network administration. 
• Possess excellent verbal and written communication skills. 
• Ability to solve PC related problems utilizing remote control tools. 
• Strong analytical and troubleshooting skills. 

• School diploma/certificate and 3 years IT experience; or equivalent combination of education, training and experience
Phone: 248-415-4549
Fax: 248-603-2599

At least a bachelor’s degree in Computer Science, Engineering or related field or an equivalent in education is required for this position.
We are an Equal Opportunity Employer.
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